How to Check If SeaText Is Running Correctly in Odoo

To check if SeaText is running correctly in Odoo, start with the SeaText menu. Look for a green checkmark or a status indicator that says the connection is active. If you see it, the integration is live. If you don't see one, the next check is the code itself: open the Odoo page, find the Embed Code block, and confirm your SEATEXT AI JavaScript snippet is still there and saved.

This guide gives you a short checklist, then a deeper set of checks for anyone who wants to confirm the integration at code level.

Before you check: what you need

Before you test anything, make sure these three things are true. If one is missing, the status will look wrong even when the setup is close.

• A SEATEXT AI account. You need an account before the script can run. If you don't have one, create it first.
• A valid, real domain. Development URLs such as localhost are restricted for security, so don't test on localhost.
• The page must be in Odoo's Website module. The integration uses the Embed Code block under Dynamic Content.

Step-by-step check

Use these steps in order. Each one builds on the last.

1. Look in the SeaText menu for the status indicator. A green checkmark or an “active” label means the connection is healthy. If you don't see one, move to the next step.
2. Log in to Odoo and open the Website module. The module contains your editable pages.
3. Navigate to the page that should have SeaText. Choose the page where you installed the snippet. If you installed it on several pages, check each one.
4. Click the “Edit” button to open the editing panel.
5. Scroll through the Blocks panel until you reach “Dynamic Content.” The Embed Code module lives there.
6. Click the Embed Code block. In the input area, look for the code provided by SEATEXT AI. It should be the JavaScript snippet you copied from your SEATEXT AI account.
7. If the code is missing, paste it again. Then click “Save.”
8. Check the block's Visibility settings. The official setup uses the “Hide on Desktop” option so the block does not show as an empty box. Select it if it's not selected.
9. Click “Save” again. This final save applies the visibility change.

That's the core check. If you did all of those and still doubt it works, move to the browser verification below.

How to verify in your browser

Sometimes the Odoo interface looks fine but the script still isn't loading. A quick browser test gives you proof.

1. Open the live page in a regular browser window, not in Odoo's editor.
2. Right-click the page and choose “View Page Source” (or “Inspect” in Chrome).
3. Search for “SEATEXT” or a unique part of the snippet. If you find it, the code is present in the delivered page.
4. Open Developer Tools and go to the Network tab.
5. Reload the page and look for requests to SeaText's servers. If you see none, the script may be blocked or the domain may be wrong.
6. Check the Console tab for JavaScript errors that mention SeaText or the snippet.

This verification is generic, but it works for any JavaScript-based integration. The key signs are presence in the source and activity in the network log.

Why the account and domain matter

SeaText does not run the same way on every domain. The account and URL need to line up.

• Each SEATEXT AI account is linked to a single primary URL.
• If your Odoo site uses a different domain than the one in the account, the script may load but the connection can be inactive.
• Development URLs such as localhost are restricted for security reasons.
• Dynamic development domains may not function properly because SeaText might not associate traffic with the correct account.
• If you use SeaText on multiple websites, create one account for each website.

So when you check, ask yourself: “Is this the exact primary URL on the account that issued this snippet?” If not, the “running correctly” check will fail through no fault of the code.

Key facts that affect your check

Limitations and when this check doesn't apply

These instructions assume you used Odoo's Website module and the Embed Code block. If you inserted SeaText through a different method, such as a custom theme or a third-party app, the exact steps will differ.

The status indicator, if you have one, only tells you about the connection. It doesn't guarantee every SeaText agent is live. For a deeper health check, look at your SEATEXT AI account dashboard and the page's network activity.

If you're using a staging domain, a VPN, or a preview URL, do not be surprised if the integration doesn't pass the check. Those addresses often fail the primary URL rule.

Finally, this check confirms installation and basic communication. It doesn't cover pricing, plan limits, or which agents are enabled. For those, check your SeaText account settings and the pricing page.

Terminology you might see

Embed Code module

An Odoo block in the Dynamic Content section that lets you paste raw HTML or JavaScript. This is where the SEATEXT AI snippet goes.

Dynamic Content

A section of Odoo's blocks panel that contains widgets like Embed Code and other content-driven elements.

Visibility

Odoo settings that control when a block appears. The SeaText instructions use “Hide on Desktop” to keep the embed block from showing as an empty element.

Primary URL

The single domain linked to a SEATEXT AI account. The script works with this domain and may not work with others unless you create another account.

Frequently asked questions

Why doesn't SeaText work on localhost?

Development URLs such as localhost are restricted for security reasons. Use a valid, real domain for testing.

Can I use the same SeaText account on my staging and production domains?

No. Each SEATEXT AI account is linked to a single primary URL. If you need SeaText on more than one domain, create a separate account for each one.

What if the code disappears from my Odoo page?

Reopen the Embed Code block, paste the snippet from your SEATEXT AI account again, save, and adjust the Visibility setting.

Do I really need to select “Hide on Desktop”?

The official Odoo integration steps say to select “Hide on Desktop” in the Visibility section and save again. This hides the block while the script stays active.

What should I look for in browser Developer Tools?

Reload the page, open the Network tab, and look for requests to SeaText's servers. If you don't see any, the snippet is likely not loading.

If I have two websites, do I need two accounts?

Yes. According to the integration guide, each account is linked to one primary URL. Create one account for each website.