How to Reset the SeaText‑Thinkific Integration Without Losing Data

To reset the SeaText-Thinkific integration without losing data, disconnect the site in SeaText, revoke the Thinkific API token, and reconnect with a new token. Your historic SeaText data stays in your account. A reset only breaks the link between the two tools; it does not delete the analytics you have already collected.

This article is a safe reset checklist. It covers what to check before you start, the order of the reset steps, and how to verify that SeaText is tracking again.

What this reset does and does not do

Resetting the integration is not the same as deleting your SeaText account. It is a re-authentication step. SeaText keeps the website data it has already recorded, and Thinkific keeps your courses and students. Only the token that lets SeaText talk to Thinkific is replaced.

This matters because the order of the reset affects whether you create a data gap. If you disconnect and then wait days to reconnect, you will miss events that happen in between. If you revoke the old token before creating a new one, SeaText will briefly have no valid way to talk to Thinkific. That short gap is normal and acceptable. The important part is to complete the reconnect in one session.

If you ignore the reset and keep using the old token, you may keep seeing authentication errors. If you reset without a new token, SeaText cannot pull data. Both problems have the same fix: complete the rotate-and-reconnect flow.

Prerequisites before you start

• Log in to SeaText with the account that owns the Thinkific connection.
• Log in to Thinkific with admin access to Settings and API keys.
• Keep the SeaText JavaScript snippet available. You may need to paste it again.
• Review Thinkific's notes on API key resets before you rotate the key. Their support documentation explains the side effects of resetting an API key.

You do not need to export your SeaText data before you start. The reset process described here is designed to preserve the data already stored in SeaText.

Step-by-step reset process

Step 1: Confirm what is connected

Open SeaText and find the Thinkific website in your account. Note the website address and where it appears in the interface. You will use this later to confirm the site reconnects correctly.

Step 2: Disconnect the site in SeaText

In SeaText, remove or disconnect the Thinkific site. Do not delete your SeaText account. If the option asks whether you want to delete data, choose the option that keeps historical data if one is available.

Step 3: Revoke the old Thinkific API token

An API token is a secret credential that lets SeaText authenticate to Thinkific. In Thinkific, go to Settings and find the API key or API credentials that SeaText uses. Revoke or delete that token. This stops the old connection from working and ensures the new connection starts clean.

Step 4: Create a new Thinkific API token

Create a fresh token for SeaText. Use the same permissions SeaText needs. If you are unsure which permissions to select, check SeaText's Thinkific integration instructions before you generate the token.

Step 5: Reconnect SeaText to Thinkific

In SeaText, add the website again using the same address format, for example www.example.com. Paste the new token where SeaText asks for it.

If the SeaText JavaScript snippet is no longer in Thinkific, paste it again. Go to Settings, select the Code & Analytics tab, and paste the code in the Site Footer Code field. Click Save.

Step 6: Activate the connection

Visit your website once and stay on the page for at least 40 seconds. This activates the AI and links it to your account. Do not skip this step. The reset is not complete until the site has been visited.

Step 7: Wait and verify

Wait at least five minutes. You should see your website name displayed next to the SEATEXT logo at the top of the SeaText page. If you do not see it after 10 minutes, contact SeaText support immediately.

Key facts at a glance

The table below summarizes the connection facts from SeaText's Thinkific integration instructions.

Common mistakes that create tracking gaps

The reset itself is simple, but a few mistakes can turn a clean reset into a data gap.

The biggest mistake is treating the reset as a reason to delete the SeaText account. Deleting the account is not a reset. It is a separate action with much larger consequences.

When a full reset is the right fix

A full reset is useful when the connection is broken, authentication fails, or you want to rotate a token that may have been exposed. It is also the cleanest fix after Thinkific resets an API key on its side.

If your only problem is a missing JavaScript snippet, you may not need a full reset. Re-paste the snippet, save it, then visit the page for 40 seconds and wait five minutes. Only rotate the token when the old token is invalid, expired, or suspected of being exposed.

If SeaText is still showing the website as connected but you see no new data, start with the lighter check first: confirm the snippet is in the Site Footer Code field, then complete the 40-second activation visit. If that does not help, move to the full reset.

Limitations and when this advice does not apply

• This process does not clear old SeaText analytics. If you want a clean analytics slate, you need a separate archiving or deletion step, not a reset.
• This process does not change Thinkific course content, student accounts, or billing.
• If SeaText cannot find the site after reconnecting, the JavaScript snippet may be missing. Re-paste it and repeat the activation step.
• If Thinkific's API settings are not available to you, check with Thinkific support before you start. The reset depends on being able to revoke and create API credentials.

Frequently asked questions

Will I lose my SeaText data if I disconnect and reconnect?

No. The reset replaces the connection, not your stored SeaText data. Disconnect the site, revoke the old token, and reconnect with a new token.

Do I need to paste the JavaScript snippet again?

Only if it was removed. Check the Thinkific Site Footer Code field. If the snippet is still there, leave it. If it is missing, paste it again and save.

How long does the reset take?

The actions take a few minutes. After reconnecting, visit your site for at least 40 seconds and wait at least five minutes to see the website name.

What if the website name still does not appear?

Wait up to 10 minutes. If it still does not appear, contact SeaText support immediately. The source instructions say this may indicate an installation issue.

Can I rotate the Thinkific API key without disconnecting in SeaText?

You can, but SeaText will keep using the old token until you update it. The safer order is: disconnect, revoke, create a new token, then reconnect.

Does resetting affect Thinkific students or courses?

No. The integration only gives SeaText access to site data. Thinkific course content and student records stay in Thinkific.