How to Troubleshoot Seatext AI Installation on Carrd

If Seatext AI isn't appearing on your Carrd site, the usual cause is a missed step during installation. Check these four things first: your Carrd plan must be Pro Standard or higher, the embed code must be set to “Code” and “Hidden,” your website address must be linked in Seatext, and you need to visit your page for at least 40 seconds to activate the AI. Here's a step-by-step troubleshooting process that walks you through each area.

Check Your Carrd Plan

To install custom code on Carrd, you need a Pro Standard plan or higher. If you're on a free or lower-tier Pro plan, the embed feature won't work as intended.

• Go to your Carrd dashboard and confirm your current plan.
• Upgrade to Pro Standard or higher if needed.
• After upgrading, refresh the editor and try adding the embed element again.

This is the most common reason Seatext AI never loads. Without the correct plan, the code snippet simply won't run. Carrd restricts custom code to paid plans, and Pro Standard is the minimum tier that supports it. If you're on a lower plan, you'll see an error when trying to add an embed with code, or the embed won't execute. To check your plan, log in to Carrd, go to your sites, and look for an “Upgrade” button. If you see it, you're not on the required plan.

Verify the Embed Code Setup

Next, confirm that the embed element is configured correctly. Follow these steps inside your Carrd editor:

1. Navigate to the page where you want Seatext AI.
2. Click “+ Add Element” and select “Embed” from the options.
3. In the left panel, set the “Type” to “Code.”
4. Change the “Style” to “Hidden” so the embed doesn't display a visible box.
5. Paste the JavaScript code provided by SEATEXT AI into the “Code” section.
6. Click “Done” to save the embed.
7. Finally, click “Save” to apply the integration to your Carrd site.

If you used a different embed type or left the style visible, Seatext AI may not initialize correctly. Double-check these settings before moving on. The “Code” type tells Carrd to treat the content as raw JavaScript. If you use “Text” or “HTML,” the script won't be interpreted as executable code. The “Hidden” style prevents the browser from rendering a box around the embed, which could interfere with the script's execution or cause layout issues.

Also, make sure you paste the exact code from your Seatext dashboard. A missing character or an extra space can break the script. After pasting, review the code to ensure it's complete.

Complete the Website Linking Step

After adding the code, you must link Seatext AI to your website address. This is done on the Seatext side:

1. Log in to your SEATEXT AI account.
2. Use the form to add your website address in the format www.example.com.
3. Visit your website once and stay on the page for at least 40 seconds. This activates the AI and links it to your account.
4. Wait at least five minutes. Then check the top of the Seatext page—your website name should appear next to the SEATEXT logo.

Many users skip the 40-second visit or leave the page too early. If the AI never activates, the link won't establish, and Seatext won't show your site as connected.

This step is how Seatext verifies that your site is live and the embed code is installed. When you visit your page, the script communicates with Seatext's servers to associate your website with your account. If you leave before 40 seconds, that communication may not complete. That's why Seatext explicitly requires this visit.

Make sure you add the URL exactly as shown. Do not include "https://" or "http://". For example, use "www.example.com" instead. A mismatched URL will prevent the link from working.

Why the 40-Second Visit Is Critical

The 40-second visit isn't just a suggestion; it's a required activation step. During that time, the Seatext script on your page validates the installation and links your website to your account. Without this step, your website won't appear as connected in your Seatext dashboard.

To make sure you stay long enough, open your site in a new tab and keep it open while you do other tasks. Use a timer if needed. Once the time is up, you can close the tab. Then wait at least five minutes for Seatext to update its records.

Confirm Activation in Your Seatext Account

Once your website name appears at the top of the Seatext page, the installation is successful. You can then proceed to the Main AI Hub to activate the AI on your preferred pages.

If you don't see the website name after 10 minutes, don't wait longer—contact Seatext support immediately. According to Seatext's instructions, this could indicate an issue during installation that requires their assistance.

To check, refresh your Seatext dashboard. If the name isn't there, re-check the steps above. Sometimes, a browser cache issue can prevent the update from showing. Clear your cache and refresh again.

Common Installation Mistakes

Here are the mistakes that most often break Seatext AI on Carrd:

• Using the wrong plan: Free and lower Pro plans don't support custom code.
• Embed type is not “Code”: If you use a different embed type, the JavaScript never runs.
• Embed style is visible: This may interfere with the script's execution or create an ugly box on your page.
• Not saving after pasting: Forgetting to click “Done” and then “Save” means your changes aren't live.
• Wrong website URL format: Add your URL without “https://” or “http://” (e.g., www.example.com).
• Leaving the page before 40 seconds: The 40-second visit is required to link the AI to your account.
• Not refreshing the Seatext page: After waiting five minutes, refresh the Seatext dashboard to see if your website name appears.

Beyond these, another common mistake is pasting the code into the wrong place. The code must go into the "Code" section of the embed element, not into the page's custom CSS or HTML boxes. Also, ensure you're adding the embed to the correct page where you want the AI to appear.

Key Facts at a Glance

When to Contact Seatext Support

If you've verified all the steps above and your website still doesn't link after 10 minutes, reach out to Seatext support immediately. Their own documentation says this indicates a possible installation issue that may need their help. Don't try to troubleshoot endlessly—their team can diagnose the problem and get you running.

Before contacting support, have this information ready: your Carrd site URL, your Seatext account email, and a screenshot of the Seatext dashboard showing the missing website name. Also, confirm that you've completed the 40-second visit and waited 10 minutes. This helps support pinpoint the issue faster.

FAQ

Why does my Carrd plan matter?

Carrd restricts custom code to Pro Standard and higher plans. Without that plan, the embed element won't execute the JavaScript that Seatext AI needs.

What happens if I paste the code but don't set the style to Hidden?

A visible embed box might display raw code or create a layout issue. More importantly, the script may not run correctly because the element isn't in the expected hidden state.

How long do I need to stay on my page?

Seatext's instructions require at least 40 seconds. This visit triggers the connection between your website and your Seatext account.

Can I use the same code on multiple pages?

The standard Carrd integration is set up per page. You'll need to add the embed element to each page where you want Seatext AI to appear.

My website name isn't showing in Seatext after 5 minutes. What now?

Refresh the Seatext page and wait a few more minutes. If it still doesn't appear after 10 minutes, contact Seatext support—they specifically ask you to do this.

Do I need to keep the embed code on my page forever?

Yes. The code must remain on your Carrd page for Seatext AI to work. Removing it will stop the AI from loading.

Can I troubleshoot without upgrading my plan?

No. Custom code is only available on Pro Standard and higher. If you're on a lower plan, you'll need to upgrade before Seatext AI can function.

What does the 40-second visit do exactly?

It validates that your site is live and the embed code is working. The script sends a signal back to Seatext to link your site to your account.