What to Do If Your Website Name Doesn't Appear in SeaText After Installation
If your website name doesn't appear next to the SeaText logo after installation, first visit your site and stay on the page for at least 40 seconds to activate the connection. Wait 5–10 minutes...
Direct Answer: Steps to Resolve Missing Website Name
After pasting the SeaText JavaScript snippet into your site, the system needs to verify the connection. Do the following in order:
- Visit your live website (not a preview or staging URL) and stay on any page for at least 40 seconds. This triggers the initial handshake between your site and SeaText.
- Refresh the page a few times over the next few minutes. Each visit sends a signal that the script is running.
- Wait 5–10 minutes. SeaText's dashboard updates the website name next to the logo once the connection is confirmed.
- If the name still does not appear after 10 minutes, contact SeaText support immediately. This typically means the script isn't loading correctly on your platform — for example, due to caching, a content security policy, or placement in the wrong template area.
Why the Website Name Must Appear
The website name next to the SeaText logo is the visual confirmation that your domain is linked to your SeaText account. Until that link exists, none of the AI agents — translation, CRO, Google Ads optimization, bot protection, or personalization — can activate. The name is not decorative; it's the status indicator that the snippet is communicating with SeaText's servers and that your account owns the traffic.
How SeaText Verifies Installation
SeaText uses a lightweight JavaScript snippet that loads asynchronously. When a real visitor (or you) loads a page containing the snippet, the script sends a ping to SeaText with the domain and account ID. The dashboard polls for that signal. Once received, it displays the website name. The 40-second dwell requirement filters out bots and pre-rendered crawler hits that don't execute JavaScript fully.
Key points from the official integration guide:
- Each SeaText account is tied to a single primary URL. Multiple domains require separate accounts.
- Development URLs such as
localhostor dynamic preview domains are restricted for security and will not register. - The script remains inert until the first qualified visit activates it.
Step-by-Step Troubleshooting Checklist
1. Confirm the Snippet Is Present in the Live Page Source
Open your live homepage, view page source (Ctrl+U), and search for seatext or the script URL. If it's missing, the snippet wasn't saved in the right template or was stripped by a minifier.
2. Check for Content Security Policy (CSP) Blocks
Open browser DevTools → Console. Look for errors like "Refused to load script" or "Content Security Policy violation." If present, add SeaText's script domain to your CSP script-src directive.
3. Verify You're on the Primary Domain
SeaText only registers the exact primary URL linked to the account. Subdomains, staging environments, or www vs. non-www mismatches can prevent registration. Ensure the account's primary URL matches the live domain exactly.
4. Clear Server and Browser Caches
If you use a caching plugin (WP Rocket, Varnish, Cloudflare, Magento cache), purge it after pasting the snippet. Then test in an incognito window.
5. Test with a Real Visit, Not a Preview
Preview modes in CMS editors often strip scripts or run in sandboxed iframes. Visit the actual public URL.
6. Wait the Full 10 Minutes Before Escalating
Dashboard propagation can take up to 10 minutes. Refreshing the SeaText dashboard during this window is fine, but don't assume failure before the window closes.
Common Platform-Specific Issues
Magento (Adobe Commerce)
The integration guide instructs placing the snippet in Content → Design → Configuration → [Store View] → Edit → HTML Head → Scripts and Style Sheets. Common mistakes:
- Saving at the wrong scope (default config instead of the active store view).
- Forgetting to flush Magento cache (
bin/magento cache:flush) after saving. - Using a development domain like
magento.localwhich SeaText rejects.
WordPress
Snippets added via theme header.php can be lost on theme updates. Use a plugin like "Header Footer Code Manager" or the SeaText WordPress plugin if available. Clear all caching layers (plugin, server, CDN).
Shopify
Paste the snippet in Online Store → Themes → Edit Code → theme.liquid inside the <head> tag. Shopify's cache invalidates quickly, but theme edits may take a minute to propagate.
Custom / Headless Sites
Ensure the snippet renders in the initial HTML response, not injected via client-side routing after mount. SeaText's ping fires on page load; if the script loads after hydration, the first visit may not register.
When to Contact Support
Contact SeaText support if:
- The website name is absent after 10 minutes of confirmed live visits.
- DevTools shows the script loading without errors but the dashboard stays empty.
- You've verified the primary URL matches exactly and the domain is not a restricted development address.
- You manage multiple domains and may have created the account under the wrong URL.
Support can check server-side logs for pings from your domain and identify whether the script is reaching SeaText. They can also confirm the account-to-domain mapping.
Key Facts
| Fact | Detail |
|---|---|
| Activation trigger | Real visit ≥ 40 seconds on live domain with snippet present |
| Dashboard update window | 5–10 minutes after first qualified visit |
| Account-to-domain rule | One primary URL per SeaText account; multiple domains = multiple accounts |
| Restricted domains | localhost, dynamic preview URLs, staging subdomains not allowed |
| Script behavior | Inert until first qualified visit; then links domain to account |
| Escalation threshold | Contact support if name missing after 10 minutes |
Frequently Asked Questions
Can I use the same SeaText account for a staging site and production?
No. Each account is locked to one primary URL. Create a separate account for each domain, including staging if you need to test there.
Does the 40-second visit have to be from a unique IP?
No. Your own visit works. The requirement is dwell time and JavaScript execution, not uniqueness.
What if I pasted the snippet in the footer instead of the head?
SeaText recommends the <head> for earliest load. Footer placement may still work but delays the ping. Move it to the head if the name doesn't appear.
Will Cloudflare Rocket Loader or similar optimizations break the snippet?
They can delay or defer execution. Exclude the SeaText script from Rocket Loader via data-cfasync="false" or a Cloudflare Page Rule.
How do I know which primary URL is linked to my account?
Log into SeaText, go to the main dashboard. The website name shown next to the logo is the registered primary URL. If it's wrong, contact support to update it.
Can I install SeaText via Google Tag Manager?
Yes, but GTM loads asynchronously and may add latency. For fastest registration, place the snippet directly in the page <head>.
Next Steps After the Name Appears
Once the website name shows next to the SeaText logo, proceed to the Main AI Hub in your dashboard. Activate the agents you need — Translation, CRO Optimizer, Google Ads Landing Page Agent, Bot Protection, or others. Each agent has a configuration panel where you set scope (which pages), parameters, and approval workflows. Start with a small set of pages or keywords, monitor the variant performance reports, then scale.
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