When Should I Contact SeaText Support About a Weebly Connection Issue?

Contact Support When the 10-Minute Check Fails

The right moment to open a ticket is simple: wait at least 10 minutes after pasting the JavaScript snippet into Weebly, then check the SeaText dashboard. If your site name still does not appear next to the SEATEXT logo at the top of the page, contact SeaText support immediately. That 10-minute window is the explicit trigger the setup documentation provides.

Before you escalate, run through a short checklist. Confirm that you copied the full JavaScript code from your SeaText account. Verify that you pasted it into the Footer Code section under Settings in Weebly's Website editor, not into the header or a page-level block. Save your changes and publish. Then visit or refresh your Weebly site and stay on the page for at least 40 seconds so the AI can activate and link to your account. If the connection still does not appear after 10 minutes, you have your answer: open a support ticket.

What a Successful Connection Looks Like

Knowing what "connected" actually looks like helps you avoid contacting support too early. After installation, the SeaText dashboard shows your website name next to the SEATEXT logo at the top of the page. This is the visual confirmation that the handshake completed. The documentation says you should wait at least five minutes to see this indicator, but the full wait period before escalating is 10 minutes.

A successful connection also means the AI is ready to work on your site. Until that link is established, the AI remains inert. This is by design: the script does not start modifying or generating content until it receives confirmation that it is properly tied to your account and domain.

Signs You Can Wait and Keep Troubleshooting

Not every delay means something is broken. You can safely wait longer and keep working through these steps before reaching out:

• The snippet is newly pasted. Give the full 10 minutes before judging the result. Rushing the check often produces a false negative.
• You just published changes. Weebly's publish cycle can take a moment. Save, publish, then refresh the live site before rechecking the dashboard.
• You are on a slow network. A poor connection on either end can delay the handshake. Try again on a stable network.
• You have not visited the site yet. The AI requires you to visit or refresh your Weebly page and stay for at least 40 seconds. Without that visit, the activation signal never fires.

If none of these apply and the dashboard still shows no connection after 10 minutes, escalation is the correct move.

The Exception: Skip the Wait and Contact Support Now

There is one clear exception to the 10-minute rule. If you are using a development URL such as localhost, the connection will fail regardless of what you do. SeaText restricts development URLs for security reasons and explicitly notes that dynamic development domains may not function properly because the platform cannot reliably associate traffic with your account.

In this case, do not wait. Switch to a valid, real domain first. If you are working on a staging environment, you will need a separate SeaText account for that domain as well, since each SeaText AI account is linked to a single primary URL. If you are already on a production domain and still see failures after 10 minutes, contact support right away because something else is blocking the handshake.

Key Facts at a Glance

Common Mistakes That Delay Connection

Most connection issues trace back to a handful of avoidable errors. Knowing these before you contact support saves time for everyone.

• Incomplete snippet. Copy the full JavaScript code from SeaText. A truncated line will not complete the handshake.
• Wrong Weebly section. The snippet belongs in Footer Code under Settings, accessed through Website > Edit Site > Settings > SEO. Placing it elsewhere means the script never loads on your pages.
• Skipping the publish step. After inserting the snippet, click Save, then Publish. Unpublished changes do not reach the live site.
• Not refreshing enough. Visit your site and stay on the page for at least 40 seconds. A quick glance may not give the activation signal time to complete.
• Using a restricted domain. Localhost or dynamic development domains are blocked by design. Switch to a valid production URL.

What Happens After the Connection Is Established

Once your website name appears next to the SEATEXT logo, the connection is live. You can then proceed to activate the AI on your preferred pages through the Main AI Hub. From there you can adjust configuration settings to match your goals.

The installation itself is designed to be secure. The AI remains inert until activated, which means your website content is not changed or affected until you explicitly turn on the relevant agents. If you have concerns about content integrity during setup, this safeguard is worth noting: nothing happens to your site until you confirm activation.

Limitations: When This Advice Does Not Apply

This guidance covers the standard SeaText-to-Weebly connection flow using a single production domain. It does not cover these situations:

• Multiple domains on one account. Each domain needs its own SeaText account. Connection issues across multiple sites are scoped per account.
• Custom or complex caching setups. If you use a third-party caching plugin or CDN on Weebly, the cached version of your page may serve an old version without the snippet. Clear the cache after pasting the code.
• Account-level problems. If your SeaText subscription has lapsed or your account is not in good standing, the connection may fail for reasons unrelated to the Weebly setup steps. Check your account status before opening a ticket.
• Weebly platform outages. If Weebly itself is experiencing a service disruption, the connection will not complete regardless of your setup. Check Weebly's status page before escalating.

Frequently Asked Questions

How long should I wait before contacting SeaText support?

Wait at least 10 minutes after pasting the JavaScript snippet and publishing your Weebly site. If the site name does not appear next to the SEATEXT logo on your dashboard within that window, open a support ticket. You can check for an initial indicator after 5 minutes, but the full 10-minute window gives the activation process enough time to complete.

What does the 40-second visit requirement mean?

After installing the snippet, you need to visit your Weebly site and stay on the page for at least 40 seconds. During that time, the script signals back to SeaText that it is live on a real domain. Without this visit, the AI stays inert and the connection will not register on your dashboard.

Can I use SeaText with a Weebly staging or localhost URL?

No. SeaText restricts development URLs such as localhost for security reasons. Dynamic development domains may also fail because SeaText cannot reliably associate traffic with your account. Use a valid production domain for the connection. If you need a separate staging environment, create a separate SeaText account for that domain.

What should I check before opening a support ticket?

Verify that you copied the full JavaScript snippet, pasted it into the Footer Code section under Weebly Settings > SEO, saved and published your changes, visited your site for at least 40 seconds, and waited the full 10 minutes. If all of these are confirmed and the connection still fails, it is appropriate to contact support.

Does each Weebly site need its own SeaText account?

Yes. Each SeaText AI account is linked to a single primary URL. If you need SeaText on multiple domains, such as a development domain and a production domain, you must create separate accounts for each one.

Will my Weebly site be changed during installation?

No. The installation process is secure and the AI remains inert until you activate it. Your existing website content is not modified or affected until you explicitly proceed to the Main AI Hub and turn on the relevant agents.

What information do I need when I contact SeaText support?

Have your Weebly site URL, confirmation that you placed the snippet in the Footer Code section, the timestamp of when you published, and a note that the connection failed after 10 minutes. This helps the support team diagnose the issue quickly without asking you to repeat steps you have already completed.

How SeaText Can Help

SeaText provides step-by-step integration guidance for connecting to Weebly, including the JavaScript snippet you need and where to place it in your Weebly settings. If the connection fails after following the documented steps, SeaText support can investigate installation issues on your platform. Note that support is most effective when you have already confirmed the snippet is in the Footer Code section, your site is published, and you have waited the full 10-minute window.

SeaText accounts are linked to a single primary URL per account. If you operate multiple domains, you will need separate accounts, and support can help verify that each connection is correctly scoped.

Weebly Integration Setup Guide