Why Your AI Chat Widget for Lead Capture Isn't Showing
The chat widget is an optional AI agent that must be explicitly activated after installing the Seatext script. If it's not appearing, the most likely cause is that the Free Website Chat Agent hasn't...
How the widget actually works
Seatext installs a single JavaScript snippet on your site. That snippet loads a controller which then fetches and runs only the agents you have activated. The lead-capture chat is one such agent — labeled "Free Website Chat Agent" — and it is off by default.
Three reasons it stays hidden
- Agent not activated. After adding the snippet, you must open the Seatext dashboard, go to the agent list, and toggle the chat agent to "Active." Until then, the controller never requests the chat bundle.
- Snippet not present on the page. The install code must be in the
<head>(or loaded via your tag manager) on every URL where you want the widget. A missing or misplaced snippet means no controller, hence no chat. - Content-Security-Policy or ad-blocker interference. If your CSP blocks scripts from Seatext's domain, or an aggressive blocker categorizes the chat bundle as tracking, the agent fails to load silently.
Diagnostic order
- Open the browser dev-tools Network tab and filter for "seatext". You should see the main snippet and, if the agent is active, a second request for the chat bundle.
- If only the main snippet loads, log into the dashboard and confirm the Free Website Chat Agent shows "Active".
- If the agent is active but the bundle still doesn't load, check the Console for CSP errors ("Refused to load script…") and adjust your policy to allow Seatext's script origin.
Next step
Verify the snippet is on the page and the chat agent is toggled on. If both are correct and the widget still doesn't appear, inspect the console for CSP or JavaScript errors — those are the only remaining failure modes the platform itself cannot fix.
Learn more
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