Why can't I see my second Square website in SeaText AI?

How SeaText AI links to your website

SeaText AI connects to your website through a JavaScript code snippet. That snippet is tied to one specific account and one primary URL. When you log in, the system shows you the website associated with that account. If you have two Square websites, you need two SeaText AI accounts.

This design is intentional. SeaText AI tracks visitor behavior, runs A/B tests, and adapts content in real time. To do this accurately, it needs to know exactly which website each visitor is on. If one account were linked to multiple domains, the AI could mix up traffic data, test results, and personalization rules. By keeping each account tied to a single URL, SeaText AI ensures that every test, translation, and adaptation is specific to that site.

Why one account can't manage multiple websites

SeaText AI tracks visitor behavior, runs A/B tests, and adapts content in real time. To do this accurately, it needs to know exactly which website each visitor is on. If one account were linked to multiple domains, the AI could mix up traffic data, test results, and personalization rules. By keeping each account tied to a single URL, SeaText AI ensures that every test, translation, and adaptation is specific to that site.

This is not a limitation of Square. It is a core part of how SeaText AI works. The system is built to isolate data per website. This protects your data and ensures accurate results.

What happens if you try to use one account for two sites

If you install the same JavaScript code on two different Square websites, the AI will only recognize the first one it was activated on. The second site will not appear in your dashboard, and the AI will not function on it. You might see errors, missing data, or no activity at all for the second site. This is not a glitch—it is how the system is built to work.

SeaText AI's activation process requires a visit to the site for at least 40 seconds. After that, it can take up to five minutes for the site to appear in your dashboard. If you use the same code on two sites, only the first site that meets these conditions will be linked.

How to set up SeaText AI for multiple Square websites

1. Create a new SeaText AI account for each Square website you want to use.
2. Copy the unique JavaScript code from each account.
3. Install the code on the corresponding Square website.
4. Visit or refresh each website several times and stay on the page for at least 40 seconds to activate the AI.
5. Wait at least five minutes until you see the website name appear next to the SeaText logo at the top of the account page.

Each account will then show only its own website in the dashboard. You can manage them separately.

Important: Use a real domain for each site. Development URLs like localhost are restricted for security reasons. Dynamic development domains may not work properly because SeaText AI might not be able to reliably associate traffic with your account.

Key facts about SeaText AI and multiple websites

What about development or staging sites?

If you need SeaText AI on a development domain (like localhost or a staging URL), you still need a separate account. However, development URLs such as localhost are restricted for security reasons. You must use a valid, real domain. Dynamic development domains may not work properly because SeaText AI might not be able to reliably associate traffic with your account.

This restriction exists to prevent security issues. SeaText AI needs to trust the domain it is linked to. Using a real domain ensures that the AI can verify the site and protect your data.

Common mistakes and how to avoid them

• Using the same code on two sites: This will not work. Always generate a new code from a new account.
• Not waiting long enough: After installing the code, you must visit the site and stay for at least 40 seconds. Then wait up to five minutes for the site to appear in your dashboard.
• Forgetting to refresh: If you installed the code but the site does not show up, refresh the page several times and check again after 10 minutes.
• Using a development URL: Localhost and similar addresses are blocked. Use a real domain.
• Not checking the account: Make sure you are logged into the correct account for each site. Each account shows only its own website.

Frequently asked questions

Can I use the same SeaText AI account for two Square websites if I switch the code?

No. Each account is permanently linked to the first website it is activated on. Switching the code will break the connection to the original site and still not allow a second site.

Will I be charged for each account separately?

Yes. Each SeaText AI account requires its own subscription. Check the pricing page for current plans.

What if I have more than two Square websites?

Create one SeaText AI account per website. There is no limit on the number of accounts you can have.

How do I know if the AI is working on my second site?

Log in to the account for that site. If the website name appears next to the SeaText logo at the top of the page, the AI is active. You can also check the Configuration section to see if the AI is enabled on your pages.

Can I manage all my SeaText AI accounts from one login?

No. Each account has its own login. You will need to log out and log in to each account separately to manage each website.

What if I see an error after installing the code on my second site?

Contact SeaText AI support. They can help you verify the installation and troubleshoot any issues.

Why does SeaText AI limit one account per website?

This is for data isolation and accuracy. Each website has its own traffic, tests, and personalization rules. Mixing them would cause errors. One account per website keeps everything clean and reliable.

Can I use a subdomain as a separate website?

Yes. Subdomains like blog.yoursite.com are treated as separate websites. You need a separate SeaText AI account for each subdomain.

What if I only have one Square website but want to test a new design?

Use a staging site with a real domain. Create a separate SeaText AI account for that staging domain. Do not use localhost or dynamic URLs.