Why Isn't My Website Showing Up in My Seatext Account?

Why Your Website Might Not Appear

Your website name will not show up in your Seatext account for a few specific reasons. The most common cause is that the installation script was not added to your site correctly. Another common reason is that you have not visited the page long enough to trigger the activation process. Finally, if you are using a development URL like localhost, Seatext will not link to it due to security restrictions.

The script must be present and active on your site. Seatext uses it to identify your website and link it to your account. Without the correct script, the AI cannot know which site it is working on. That is why proper installation is the foundation of the whole process.

Why Proper Installation Matters

Seatext connects to your website by adding a small JavaScript snippet to your site's code. This script runs in the background and tells Seatext which website is sending traffic. The recommended way to add this code is by using a plugin like 'Insert Headers and Footers' for WordPress. Once the code is in place, you must visit your website to let the script run.

Proper installation matters because the script is the only link between your site and your Seatext account. If it is missing, broken, or placed in the wrong location, the AI cannot activate. A single typo in the code can stop the connection. Even if you paste the full snippet, a misplaced character can break it.

Also, the AI remains inert until activated. It does not start working until the script communicates with Seatext servers. That is why you need to visit your page after installation. Your visit triggers the activation. Without that visit, the system never knows that the site is live and ready.

Common Installation Errors and How to Fix Them

Many users make avoidable mistakes during installation. Here are the most common errors and how to fix them.

• Pasting the code in the wrong section: For WordPress, you must paste the code into the "Scripts In Header" section of the Insert Headers and Footers plugin. If you put it in the footer, it may still work, but the header is the recommended place.
• Missing the full snippet: Ensure you copy the entire JavaScript code from Seatext. If you miss even a small part, the script may not run.
• Using the wrong platform instructions: Seatext provides specific steps for each platform. Using WordPress instructions on Shopify will fail.
• Saving without activating the plugin: After pasting the code, click "Save" to store it. If you forget, the script is not applied.
• Visiting the page before the script loads: The script must be present on every page you want to connect. If you only add it to the homepage and then visit a product page, it may not trigger.

To fix these errors, double-check your installation steps. Compare your code with the one in your Seatext account. Clear your browser cache after saving. Then refresh your site and visit it.

How to Verify the Script Is Present

Before contacting support, verify that the script is actually on your website. Here are simple ways to check.

• View page source: Open your website in a browser, right-click, and select "View Page Source." Search for "seatext" or the unique code snippet. If you find it, the script is present.
• Use browser developer tools: Press F12 to open developer tools, go to the Console tab, and refresh the page. Look for errors related to Seatext. If none appear, the script may be loaded.
• Check with a plugin: If you use WordPress, the Insert Headers and Footers plugin shows your saved snippets. Confirm the code is there.
• Test on different pages: The script must be on all pages. Visit a few pages and repeat the above checks.

If the script is missing, re-add it following the platform instructions. If it is present but you still see no website name, the script may be blocked by a security plugin or a caching plugin. Check those settings.

Supported Platforms and Platform-Specific Nuances

Seatext supports many website platforms. The exact installation method varies by platform. Here is a quick comparison.

Each platform has its own rules. For example, Shopify requires editing the theme file. Wix provides a code injection panel. Webflow requires you to add the code in the custom code section. If you are unsure, read Seatext's platform-specific guide or consult the platform's help center.

For custom or general websites, you can add the script manually to the HTML. Seatext supports any site that allows custom JavaScript. If you use a static site generator, add the script to the head or footer of every page.

What to Do If Your Website Still Doesn't Appear

After checking installation and verifying the script, if your website still does not appear, follow this checklist.

1. Wait at least five minutes after your last visit. Seatext needs time to process.
2. Refresh your Seatext dashboard. Click the browser refresh or log out and back in.
3. Ensure you are looking at the correct account. Each Seatext account is linked to one primary URL.
4. Confirm the domain is not a development URL like localhost. Use a real domain.
5. Check if you have multiple domains. If so, create a separate account for each.
6. Clear your browser cache and cookies. Then visit your website again.
7. Test on a different browser or incognito mode.
8. If you use a caching plugin, purge the cache.
9. Verify that the script is not blocked by a content security policy.

If you have done all these and your website still does not appear after 10 minutes, contact Seatext support immediately. They can check if the script is reaching their servers and verify your installation.

Remember, the AI only activates after you visit the page for at least 40 seconds. Short visits may not trigger the connection. Also, you must wait at least five minutes after that visit for the website name to show up in the top left of your account.

Frequently Asked Questions

How do I know if the script is installed?

View your page source and search for the Seatext code. You can also use browser developer tools to check for errors.

Can I use Seatext on a subdomain?

Yes, but you must ensure the subdomain is a real domain, not localhost. Also, each subdomain may require its own account if it is a separate site.

What happens if I don't visit the page long enough?

If you do not stay on your page for at least 40 seconds, the AI will not activate. Your website will not link to your account.

Why does the website name appear in the top left corner?

That is Seatext's way of showing which website is connected. It appears next to the SEATEXT logo after activation.

Can I have multiple websites on one account?

No, each Seatext account is linked to a single primary URL. You need a separate account for each domain.

What should I do if the script is present but the website doesn't appear?

Wait at least five minutes after your visit. If still nothing, contact support. There may be a server-side issue.

Is the installation secure?

Yes, the script is inert until activated. It only communicates with Seatext when you visit your page. It does not modify your content until you activate an agent.