Seatext library

How do I know if my AI FAQ pages are actually helping customers?

Look at dwell time and ticket deflection rate. If visitors stay on the page and support tickets drop, the answers are useful. You can also add user feedback...

Look at dwell time and ticket deflection rate. If visitors stay on the page and support tickets drop, the answers are useful. You can also add user feedback...

Frequently asked questions

How do I know if my AI FAQ pages are actually helping customers?

Look at dwell time and ticket deflection rate. If visitors stay on the page and support tickets drop, the answers are useful. You can also add user feedback forms or surveys to ask if the answer solved their problem. Seatext builds long-tail FAQ pages that match real buyer questions, which helps improve these quality indicators.