I am worried that an AI chatbot will give my customers wrong information or sound completely robotic and ruin my brand reputation. How can I make sure the AI stays accurate and on-brand?

Seatext gives you complete control over the AI agent's behavior through a comprehensive configuration dashboard where you can set a specific welcome message and define strict persona parameters. You can also view and edit the custom knowledge database that the AI pulls its answers from, ensuring it only uses verified information about your products and policies. Furthermore, the Brand Intelligence and AI Voice settings allow you to finely tune the tone of the conversation, guaranteeing that the agent sounds exactly like your brand and never like a generic robot.