Seatext LLC | Version 2026-07-21
Aquest Annex de Processament de Dades (l'“APD”) forma part de l'acord que regeix l'ús dels serveis de Seatext per part del client. S'aplica quan Seatext Processa Dades Personals del Client en nom del client. Entrarà en vigor en la data anterior entre la data d'efectes de l'acord o la data en què Seatext Processi per primera vegada Dades Personals del Client.
For this DPA, “Seatext” means Seatext LLC, 511 E. San Ysidro Blvd #713, San Ysidro, CA 92173, United States. “Customer” means the legal entity using the Services. If this DPA conflicts with the agreement on the Processing of Customer Personal Data, this DPA controls; applicable Standard Contractual Clauses control where they apply.
Customer is the Controller (or Processor where it provides services to another Controller), and Seatext is the Processor or Subprocessor as applicable. Seatext Processes Customer Personal Data only on Customer’s documented instructions, including the agreement, this DPA, Customer’s configuration and authorized use of the Services, and other written instructions accepted by Seatext, unless Processing is required by law.
Seatext notificarà al Client si una instrucció sembla violar la llei de protecció de dades aplicable, tret que la llei ho prohibeixi.
Seatext limits access to personnel and Subprocessors who need it to provide the Services and who are subject to confidentiality obligations. Seatext maintains reasonable administrative, technical, and organizational measures designed to protect Customer Personal Data against unauthorized or unlawful Processing and accidental loss, destruction, alteration, or disclosure.
Seatext will notify Customer without undue delay after becoming aware of a confirmed Personal Data Breach affecting Customer Personal Data and, where feasible, within 48 hours. Seatext will provide available information about the incident, containment and remediation measures, and reasonably assist Customer with legally required notifications. Customer is responsible for deciding whether to notify authorities or Data Subjects unless law places that duty directly on Seatext.
Customer gives Seatext general written authorization to use Subprocessors. Seatext will maintain an accurate list and provide at least 30 days’ notice before a new Subprocessor begins Processing Customer Personal Data. Customer may object within 15 days on reasonable data-protection grounds. If the Parties cannot resolve a valid objection, Customer may terminate only the affected Services before the new Subprocessor begins Processing.
Seatext vincularà els Subprocessadors a obligacions de protecció de dades no menys protectores en substància que les d'aquest APD i seguirà sent responsable del seu rendiment subjecte als termes de responsabilitat de l'acord.
Taking account of the nature of Processing, Seatext will reasonably assist Customer with Data Subject requests, data-protection impact assessments, transfer assessments, and regulator inquiries. On reasonable written request, Seatext will provide information needed to demonstrate compliance. If that information is insufficient, Customer may conduct one reasonable audit per 12-month period with advance notice, subject to confidentiality, security, and non-disruption safeguards.
Durant el termini, el Client podrà exportar Dades Personals del Client a través de la funcionalitat disponible o mitjançant una sol·licitud escrita raonable. Després de la terminació, Seatext retornarà o eliminarà les Dades Personals del Client dins dels 60 dies a elecció escrita del Client, tret que la retenció sigui requerida per llei. Les còpies de seguretat romandran protegides i s'eliminaran o sobreescriuran en el cicle de vida de còpia de seguretat normal de Seatext.
Seatext may Process Customer Personal Data in the United States and other countries where Seatext and its Subprocessors operate. Where required, the Parties incorporate the EU Standard Contractual Clauses (Module Two for Controller-to-Processor transfers and Module Three for Processor-to-Processor transfers) and the UK Addendum. For U.S. state privacy laws, Seatext acts as a Service Provider, Contractor, Processor, or analogous recipient and will not sell or share Customer Personal Data, use it outside the documented business purposes, or combine it with other personal information except as permitted by applicable law.
Services and purposes. Seatext provides website personalization, translation, A/B testing, analytics, bot detection, invalid-click reporting, chat, AI content, integrations, support, security, and related marketing features. Processing may include collection, transmission, storage, retrieval, analysis, classification, generation, display, reporting, and deletion to operate and improve the enabled Services for Customer.
Data Subjects. Customer’s website and application visitors, prospects, customers, chat or form users, Customer personnel, and other individuals whose data Customer provides through an enabled integration.
Personal Data. This can include IP and network information; cookie and pseudonymous identifiers; browser, device, language, time-zone, and approximate location data; URLs, referrers, campaign data, page views, clicks, scrolls, interaction events, conversion and experiment data, bot and fraud signals; website text and submitted content; and, where enabled, names, business contact data, chat content, lead data, CRM attributes, support data, and conversion values. Customer must not submit special-category or sensitive data unless the Parties expressly agree in writing on appropriate safeguards.
MongoDB, Inc.— allotjament i emmagatzematge de bases de dades per a dades de servei.
Google LLC (Google Gemini).— processament LLM per a funcions d'IA habilitades. Les dades del client s'envien només segons sigui necessari per proporcionar la funció habilitada sol·licitada.
Seatext pot utilitzar Subprocessadors addicionals segons es descriu a la Secció 4. Per a preguntes específiques del client sobre aquest APD, Subprocessadors, seguretat, eliminació o drets de privacitat, contacteu amb[email protected].
