Privacy Policy

Information We Collect

We collect information in several ways. Like most websites, we automatically collect technical and usage information when you visit Seatext.com. This may include your IP address, device type, browser type, operating system, approximate location based on IP address, referring website or campaign source, pages viewed, content interacted with, the date and time of your visit, and session and usage information. We may use cookies, pixels, local storage, server logs, and similar technologies to collect this information.

When you create an account, request a demo, contact us, subscribe to updates, communicate with sales or support, or use our Services, we may collect your name, email address, company name, website domain, role or job title, billing information, account login information, communication history, support requests, product preferences, subscription information, and usage information.

When our customers install Seatext on their websites, we may process information about their visitors. Depending on the customer’s configuration, this may include page URL, referrer, advertising keyword or campaign information, UTM parameters, browser and device information, approximate location, language preference, session behavior, pages viewed, clicks, scrolls, other interaction events, conversion events, A/B test exposure, personalization or translation variants shown, bot-detection signals, fraud and invalid-click indicators, and customer-provided identifiers where enabled.

Bot Detection and Fraud Prevention Data

Seatext provides bot detection and invalid-click analysis. To do this, we may process technical and behavioral signals such as IP address and network information, ASN and proxy or VPN indicators, browser and device fingerprints, timing signals, JavaScript environment signals, mouse, touch, scroll, and interaction patterns, referrer and campaign information, pixel-firing and conversion behavior, and other fraud, automation, or invalid-traffic indicators. We use this information to help customers identify suspicious traffic, suppress conversion pixels for likely bots where configured, generate invalid-click reports, improve ad-fraud detection, and protect customer websites and campaigns.

Information From Integrations and Third Parties

If a customer connects Seatext to third-party tools such as CRM systems, analytics tools, advertising platforms, data-enrichment services, or marketing automation tools, we may receive information from those integrations according to the customer’s configuration. This may include company information, lead information, campaign information, customer segment information, or other data the customer chooses to make available to Seatext. We may also collect limited business contact information from third-party sources and publicly available platforms to identify potential customers, improve our business contact database, support sales and marketing efforts, and understand companies that may benefit from Seatext.

Information We Do Not Intentionally Collect

Seatext does not intentionally collect sensitive personal information such as genetic data, biometric data used to uniquely identify a person, health information, religious information, precise geolocation, government identification numbers, payment card numbers except through our payment processor, or information from children under 18. Our Services are not directed to children under 18, and if we learn that we have collected personal information from a child under 18, we will take appropriate steps to delete it. Customers should not send sensitive personal information to Seatext unless we have expressly agreed in writing.

How We Use Personal Information

We use personal information to create and manage accounts, authenticate users, provide access to the Seatext dashboard and API, deliver website personalization, translation, A/B testing, and traffic-routing functionality, detect bots and invalid traffic, generate analytics and reports, process payments and subscriptions, provide technical support, send service-related communications, and maintain the security and reliability of the Services.

We also use personal information to improve and develop our products, debug and improve product performance, understand how customers use Seatext, improve personalization, translation, testing, and bot-detection features, develop new features, improve internal systems, and measure product quality and reliability. Where possible, we use aggregated or de-identified data for product improvement.

We may use customer data, visitor interaction data, website text, translation data, experiment data, bot-detection data, and related usage information to develop, test, evaluate, and improve our products, internal systems, algorithms, analytics, and machine-learning models. We do not sell customer content to third parties for model training, and we do not permit third parties to use customer content to train their own models unless the customer has expressly authorized that use.

Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we rely on contract, legitimate interests, consent, and legal obligation. We process personal information when necessary to provide the Services, manage your account, process payments, and perform our agreement with you. We also process personal information for our legitimate business interests, including improving our Services, securing our systems, preventing fraud, analyzing product usage, communicating with customers, conducting sales and marketing, and enforcing our legal rights, provided those interests are not overridden by your rights and interests. We rely on consent where required by law, including for certain cookies, marketing communications, user research, recordings, or other activities where consent is the appropriate legal basis. We may also process personal information where required to comply with law, regulation, court order, subpoena, tax obligation, or other legal requirement.

How We Share Information

We may share personal information with trusted third parties only as described in this Privacy Policy, as needed to provide the Services, or with your consent. These service providers may include cloud hosting, databases, payment processing, customer support, analytics, email delivery, CRM and sales operations, security and monitoring, internal communications, product infrastructure, and data-enrichment tools. These service providers may process personal information on our behalf only as necessary to provide their services to us and must protect the information according to contractual obligations.

When Seatext is installed on a customer website, the customer may configure Seatext to send data to advertising platforms, analytics tools, CRM systems, or other third-party services. In those cases, the customer controls the configuration and is responsible for ensuring appropriate notice, consent, and legal basis.

We may disclose personal information to government authorities, courts, law enforcement, regulators, or other third parties if we believe disclosure is necessary to comply with law, respond to a subpoena, court order, or legal process, protect our rights or property, protect the safety of users or the public, investigate fraud, abuse, or unlawful activity, defend against legal claims, or comply with regulatory obligations. If Seatext is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate protections. We may also share aggregated or de-identified information that cannot reasonably identify an individual or customer, including for analytics, benchmarking, product development, research, marketing, or reporting.

We may use the name and logo of companies using Seatext for promotional purposes unless otherwise agreed in writing. Customers who want to opt out can contact us at [email protected].

Customer-Controlled Sharing

When Seatext is installed on a customer website, the customer decides what information they send to Seatext and how they use Seatext on their site. In many cases, the customer can connect Seatext to advertising platforms, analytics providers, CRMs, or other tools. Those integrations are controlled by the customer, not by Seatext. The customer is responsible for making sure its own privacy notices, consent flows, and legal basis for processing are appropriate for the data it chooses to share with Seatext or with third-party tools connected through Seatext.

We provide the tools and infrastructure, but the customer remains responsible for the settings they choose and the downstream services they connect.

Business Transfers and Aggregated Data

If Seatext is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate protections. We may also share aggregated or de-identified information that cannot reasonably identify an individual or customer, including for analytics, benchmarking, product development, research, marketing, or reporting.

Aggregated and de-identified information helps us understand product usage and market trends without revealing a specific person’s identity. When we use this type of information, we try to reduce it to a form that is no longer reasonably linkable to any individual or customer.

Customer Logos and Names

We may use the name and logo of companies using Seatext for promotional purposes unless otherwise agreed in writing. This may include customer quotes, case studies, and reference pages. Customers who want to opt out can contact us at [email protected]. If we agree in writing to limit or stop such use, we will respect that agreement going forward.

International Data Transfers

Seatext may process and store personal information in the United States and other countries where we, our service providers, or our infrastructure providers operate. If personal information is transferred from the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with data-transfer restrictions to a country that has not been recognized as providing adequate protection, we will use appropriate safeguards where required by law, such as Standard Contractual Clauses or other approved transfer mechanisms.

Cookies, Tracking, and Do Not Track

Seatext and our customers may use cookies, local storage, pixels, server logs, JavaScript tags, and similar technologies. We use these technologies to remember preferences, keep users logged in, understand website usage, measure campaign performance, run A/B tests, deliver personalization and translation, detect bots and invalid traffic, improve security, and analyze product performance. You can control cookies through your browser settings. If you disable cookies or similar technologies, some features of the Website or Services may not work properly.

Seatext may use third-party service providers for analytics, infrastructure, advertising, or product operations. Where required by law, we or our customers will request consent before using cookies or similar technologies that require consent. Because there is no uniform industry standard for responding to Do Not Track signals, Seatext does not currently respond differently to such signals unless required by law. Where required by applicable law, we will honor recognized opt-out preference signals.

Data Retention

We retain personal information for as long as necessary to provide the Services, manage accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our rights. Account information is generally retained while the account is active. Billing and transaction records may be retained as required by tax and accounting laws. Support and communication records may be retained to provide customer service and maintain business records. Security and fraud-prevention logs may be retained as needed to protect the Services. Customer data processed through the product may be retained according to the customer’s account settings, contract, or instructions. We may delete, anonymize, or aggregate information when it is no longer needed.

Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures may include access controls, encryption in transit, infrastructure monitoring, logging and auditing, secure development practices, limited employee access, vendor security review, and backups and recovery procedures. No system is perfectly secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards appropriate to the nature of the data.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access personal information we hold about you, correct inaccurate or incomplete information, delete personal information, restrict or object to processing, withdraw consent, opt out of marketing communications, opt out of certain sharing or targeted advertising, request data portability, and complain to a data protection authority. These rights may be limited in some cases, for example if we need to retain certain information to comply with law, protect security, prevent fraud, complete transactions, or maintain business records. To exercise your rights, contact us at [email protected]. If your request relates to data processed by Seatext on behalf of one of our customers, we may refer your request to that customer or ask you to contact the customer directly.

California Privacy Notice

This section applies to California residents. For personal information processed on behalf of our customers, Seatext acts as a service provider or contractor under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We process that information only to provide the Services to our customers, as permitted by our agreements and applicable law. Seatext does not sell customer personal information in the traditional sense of selling personal information for money. Depending on how Seatext or our customers use advertising, analytics, or marketing integrations, some data sharing may be considered sharing or targeted advertising under certain privacy laws. Where required, we or our customers will provide applicable opt-out rights. California residents may have the right to know what personal information is collected, access personal information, request deletion, correct inaccurate information, opt out of sale or sharing, limit use of sensitive personal information where applicable, and not be discriminated against for exercising privacy rights. To exercise these rights, contact us at [email protected].

Data Processing Agreement

If you are a business customer and need a Data Processing Agreement, please contact us at [email protected]. Where required, we can provide a DPA covering Seatext’s processing of customer personal data on behalf of the customer.

Job Applications

If you apply for a job with Seatext, we may collect your name, email address, phone number, location, resume or CV, employment history, education, skills, portfolio or public professional profiles, interview notes, application status, and communications with us. We use applicant information to manage recruiting, evaluate candidates, communicate with applicants, comply with legal obligations, and consider candidates for future opportunities. We do not use applicant personal information for marketing. Applicant information may be processed by recruiting tools, communication tools, and other service providers we use. We retain applicant information for as long as reasonably necessary for recruiting, legal, and business purposes, unless a shorter or longer period is required by law. Applicants may contact us at [email protected] to request access, correction, or deletion of applicant information.

Communications and Policy Changes

If you provide your email address, we may send you service messages, product updates, security notices, support communications, billing messages, and marketing communications. You can unsubscribe from marketing emails at any time, though you may still receive transactional or service-related messages where necessary. We may update this Privacy Policy from time to time. If we make material changes, we may notify customers by email, through the Services, or by posting a notice on our Website. Your continued use of the Website or Services after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically so you stay aware of how we collect, use, and protect information. If a change is significant, we will try to make that clear in a reasonable way, but the latest version on this page always controls unless a separate written agreement says otherwise.

Contact Information

The data controller for personal information processed through Seatext.com is:

Seatext LLC

San Diego — 4455 Murphy Canyon Rd, San Diego, CA 92123

[email protected]