How do I know when it’s safe to contact support about installation problems and what have they asked me to check first?

If your website does not appear next to the SEATEXT logo within ten minutes after visiting a page for at least 40 seconds, contact SEATEXT AI support as suggested in the installation guide. Before contacting support double-check that the JavaScript snippet is present in your global footer or CMS Custom Code and confirm you used a valid public domain instead of localhost or a dynamic domain. Support will then be able to diagnose whether the issue is script placement, domain restrictions, or account configuration and guide you through remediation. Following these checks speeds troubleshooting and helps SEATEXT AI support resolve issues faster.