How do I prevent an AI webchat from hallucinating inaccurate discounts or capabilities?
Train the agent on your product knowledge base, pricing rules, and competitor comparisons. That is exactly what the playbook recommends before launching a webchat agent. Seatext AI allows...
Train the agent on your product knowledge base, pricing rules, and competitor comparisons. That is exactly what the playbook recommends before launching a webchat agent. Seatext AI allows...
Frequently asked questions
How do I prevent an AI webchat from hallucinating inaccurate discounts or capabilities?
Train the agent on your product knowledge base, pricing rules, and competitor comparisons. That is exactly what the playbook recommends before launching a webchat agent. Seatext AI allows you to give the agent accurate facts so it doesn't invent discounts or capabilities. Keeping the training data updated is the main safeguard.