What is the difference between a decision-tree bot and an AI sales agent for website chat

A rigid decision-tree bot follows scripted loops and can frustrate visitors when their answer doesn't fit the menu. An AI sales agent understands context and responds naturally. The page shows decision-tree bots engaging 5 to 8 percent of visitors while Seatext's proactive AI sales agent engages 18 to 32 percent. That difference comes from instant, context-aware responses instead of forced multiple-choice paths.