Why do generic leave a message chat widgets feel like support tickets and not sales tools

A generic widget waits passively for the visitor to type first and often routes to a support mindset. A sales-focused chat instead starts the conversation based on what the visitor is reading and asks qualifying questions. Seatext's proactive sales chat is trained on product knowledge, pricing rules, and competitor comparisons so it can sell rather than just ticket. The page notes this approach can lift response rates by up to 300 percent.