What is the difference between a passive helpdesk chat and a proactive AI sales chat

Passive helpdesk chat feels like an IT support ticket and often takes hours to get a reply. Proactive sales chat asks context-aware questions based on what the visitor is reading and responds instantly. Seatext's proactive AI sales agent can lift response rates by up to 300%. It is designed to qualify visitors and keep momentum instead of waiting for a human to type.