Seatext LLC | Version 2026-07-21
本数据处理附录(“DPA”)构成约束客户使用 Seatext 服务的协议的一部分。当 Seatext 代表客户处理客户个人数据时适用。本附录自协议生效日期或 Seatext 首次处理客户个人数据之日(以较早者为准)起生效。
For this DPA, “Seatext” means Seatext LLC, 511 E. San Ysidro Blvd #713, San Ysidro, CA 92173, United States. “Customer” means the legal entity using the Services. If this DPA conflicts with the agreement on the Processing of Customer Personal Data, this DPA controls; applicable Standard Contractual Clauses control where they apply.
Customer is the Controller (or Processor where it provides services to another Controller), and Seatext is the Processor or Subprocessor as applicable. Seatext Processes Customer Personal Data only on Customer’s documented instructions, including the agreement, this DPA, Customer’s configuration and authorized use of the Services, and other written instructions accepted by Seatext, unless Processing is required by law.
如果 Seatext 认为某项指示可能违反适用的数据保护法律,将通知客户,除非法律禁止通知。
Seatext limits access to personnel and Subprocessors who need it to provide the Services and who are subject to confidentiality obligations. Seatext maintains reasonable administrative, technical, and organizational measures designed to protect Customer Personal Data against unauthorized or unlawful Processing and accidental loss, destruction, alteration, or disclosure.
Seatext will notify Customer without undue delay after becoming aware of a confirmed Personal Data Breach affecting Customer Personal Data and, where feasible, within 48 hours. Seatext will provide available information about the incident, containment and remediation measures, and reasonably assist Customer with legally required notifications. Customer is responsible for deciding whether to notify authorities or Data Subjects unless law places that duty directly on Seatext.
Customer gives Seatext general written authorization to use Subprocessors. Seatext will maintain an accurate list and provide at least 30 days’ notice before a new Subprocessor begins Processing Customer Personal Data. Customer may object within 15 days on reasonable data-protection grounds. If the Parties cannot resolve a valid objection, Customer may terminate only the affected Services before the new Subprocessor begins Processing.
Seatext 将要求子处理者承担不低于本 DPA 实质保护水平的数据保护义务,并依据协议的条款对其履行情况负责。
Taking account of the nature of Processing, Seatext will reasonably assist Customer with Data Subject requests, data-protection impact assessments, transfer assessments, and regulator inquiries. On reasonable written request, Seatext will provide information needed to demonstrate compliance. If that information is insufficient, Customer may conduct one reasonable audit per 12-month period with advance notice, subject to confidentiality, security, and non-disruption safeguards.
在协议期限内,客户可通过可用功能或合理的书面请求导出客户个人数据。协议终止后,Seatext 将根据客户的书面选择,在 60 天内返还或删除客户个人数据,除非法律要求保留。备份副本仍受保护,并将在 Seatext 的正常备份生命周期中删除或覆盖。
Seatext may Process Customer Personal Data in the United States and other countries where Seatext and its Subprocessors operate. Where required, the Parties incorporate the EU Standard Contractual Clauses (Module Two for Controller-to-Processor transfers and Module Three for Processor-to-Processor transfers) and the UK Addendum. For U.S. state privacy laws, Seatext acts as a Service Provider, Contractor, Processor, or analogous recipient and will not sell or share Customer Personal Data, use it outside the documented business purposes, or combine it with other personal information except as permitted by applicable law.
Services and purposes. Seatext provides website personalization, translation, A/B testing, analytics, bot detection, invalid-click reporting, chat, AI content, integrations, support, security, and related marketing features. Processing may include collection, transmission, storage, retrieval, analysis, classification, generation, display, reporting, and deletion to operate and improve the enabled Services for Customer.
Data Subjects. Customer’s website and application visitors, prospects, customers, chat or form users, Customer personnel, and other individuals whose data Customer provides through an enabled integration.
Personal Data. This can include IP and network information; cookie and pseudonymous identifiers; browser, device, language, time-zone, and approximate location data; URLs, referrers, campaign data, page views, clicks, scrolls, interaction events, conversion and experiment data, bot and fraud signals; website text and submitted content; and, where enabled, names, business contact data, chat content, lead data, CRM attributes, support data, and conversion values. Customer must not submit special-category or sensitive data unless the Parties expressly agree in writing on appropriate safeguards.
MongoDB, Inc.— 服务数据的数据库托管与存储。
Google LLC (Google Gemini)。— 为已启用的 AI 功能提供大语言模型处理。仅在提供所请求的已启用功能所需时,才会发送客户数据。
Seatext 可能按照第 4 节所述使用其他子处理者。有关本 DPA、子处理者、安全、删除或隐私权的客户特定问题,请联系[email protected].
